Freshworks just announced on Product Hunt a new product called Inbox Grader. Freshworks, who focuses on everything ranging from CRM software, to sales automations, to helpdesk software, is giving businesses another powerful insights and metrics tool that links directly to your email. Inbox Grader is free to use and is built for small teams who use shared or common Gmail accounts for their customer support strategies. It is still in beta & v1.0, so there’s still plenty of room for improvements.
What is It?With a large focus on the sales process, and the support that generally follows, Freshwork’s latest tool helps businesses gain a better understanding of their email conversations with clients and customers. Essentially, Inbox Grader connects directly with your email inbox, whatever service that might be, and provides real-time reports on some really critical aspects to help your business better understand how successful, or unsuccessful, your emails truly are.
And that may sound a bit arbitrary, but Inbox Grader takes a look at some key specific points of data to help create a centralized report, this essentially provides you with a “grade” for your inbox. Some of the information that Inbox Grader collects and analyzes includes:
- Response time
- Quality of the response
- Growth of customers
- Top customers
- Best time to reach customers