Customer Service f Reuben Yonatan

If Superheroes (and Villains) Worked in Customer Service

With what seems like the 35th Avengers movie—Avengers: Infinity War—set to release next year, it seems like the world just can’t get enough when it comes to superheroes.

Born from comic books, these characters have engrossing and rich back stories that help them build a large, loyal fan base. The fantastic abilities of these heroes (and the villains they fight) are out of this world.

However, if you look at your own business you’ll likely see some of the same attributes and characteristics in your employees—particularly in the customer service department. Customer service agents are the superheroes of your company, keeping customers happy and purchasing from your brand again.

In fact, your star colleagues are likely much better at customer service than any hero (and certainly villain) would be.

In these fun visuals, we examine what would happen if some of the most famous heroes and villains of all time worked in customer service. Spoiler alert: Joker would likely be a serious detriment to customer retention.

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While you can’t hire any of these characters for your customer service team, you likely already have some hidden superstars.

With proper training on best practices, you can cultivate your own customer service heroes. An investment in your customer service representatives is an investment in customer retention and the overall success of your business.

Poor customer experiences—and the bad press often associated with them—will cause your company to lose customers. But delivering a consistent, positive experience will keep consumers happy and allow your business to grow.

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