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Contact Center
OmnichannelSave up to 50%

Provide exceptional, telephony-first customer support with Freshdesk Contact Center.

Free

For getting started

$ 0

/agent/month/ + pay/min, billed annually

/agent/month/ + pay/min, billed monthly

START TRIAL

No FREE minutes
Buy Local Numbers Call and number charges are applicable
Buy Toll-free Numbers Call and number charges are applicable
Inbound Caller ID
Desktop Notifications
Call Notes
Custom Greetings
Call Metrics

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Growth

For fast growth

$ 15

/agent/month/ + pay/min, billed annually

$18

/agent/month/ + pay/min, billed monthly

start trial

Everything in Free and

Up to 2000 incoming minutes/month FREE Applies to LOCAL incoming calls attended on browser in US, Canada, EU, UK, and ANZ. Flat rate of USD 0.013/min apply once the free minutes are exhausted.
Number Porting Porting charges are applicable
Basic Call Queues
Wait Queues Queue size of 20, Wait time of 10 mins
Voicemail With Voicemail Transcription and Voicemail Drop. Transcription charges are applicable.
Warm Transfer
Call Recording Call recording charges are applicable
Pre-built Reports

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Pro

For high performance

$ 39

/agent/month/ + pay/min, billed annually

$47

/agent/month/ + pay/min, billed monthly

start trial

Everything in Growth and

Up to 3000 incoming minutes/month FREE Applies to LOCAL incoming calls attended on browser in US, Canada, EU, UK, and ANZ. Flat rate of USD 0.013/min apply once the free minutes are exhausted.
Holiday Routing
Advanced Call Metrics
Call Barging
Call Center Agent Statuses
Call Recording Opt-out
Agent Availability Report
Queue Callback (Virtual Hold)
Routing Automation
Power Dialer
Call Lifecycle
Call Monitoring
Pause Recordings
IVR (Phone Trees) Up to 5 levels on request
Custom Reports
Call Conferencing
Bring Your Own Carrier
SIP Connections Answer or make calls on your SIP phones
Agent Extensions Connect with an agent or rep directly, without waiting in queue
Call Tagging
Smart Escalations

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EnterprisePOPULAR

For enterprise-grade support

$ 69

/agent/month/ + pay/min, billed annually

$83

/agent/month/ + pay/min, billed monthly

start trial

Everything in Pro and

Up to 5000 incoming minutes/month FREE Applies to LOCAL incoming calls attended on browser in US, Canada, EU, UK, and ANZ. Flat rate of USD 0.013/min apply once the free minutes are exhausted.
Omnichannel Routing Available with Freshdesk
Speech Enabled IVR (Phone Trees) Freddy
Voicebot Freddy
Abandoned Call Metrics
Service Level Monitoring
Includes 5000 bot sessions/month A bot session is any unique interaction between an end-user and a bot. For details on additional sessions and auto-recharge, refer to the FAQ section. freddy

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Leverage ticketing and messaging features with your Contact Center to offer seamless customer support across channels from one place.

Growth Omnichannel

For fast growth

$ 29

/agent/month/ + pay/min, billed annually

$35

/agent/month/ + pay/min, billed monthly

START TRIAL

Everything in Growth of Freshdesk Support Desk, Messaging, Contact Center, and more

Up to 2000 bot sessions/month FREE FREDDY
Up to 2000 incoming minutes/month FREE Applies to LOCAL incoming calls attended on browser in US, Canada, EU, UK, and ANZ. Flat rate of USD 0.013/min apply once the free minutes are exhausted.
Email, Social, Messaging, Telephony channels
Knowledge Base
Chatbot Builder FREDDY
Chatbot Analytics FREDDY
Topics
Contact Management
Custom Inbox Views
SLA and Business Hours
Marketplace Apps
Automations
Data Center Location
Ticket, Conversation, and Call reports
Basic Omnichannel Dashboard

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Pro OmnichannelPOPULAR

For high performance

$ 59

/agent/month/ + pay/min, billed annually

$71

/agent/month/ + pay/min, billed monthly

START TRIAL

Everything in Pro of Freshdesk Support Desk, Messaging, Contact Center, and more

Up to 3000 bot sessions/month FREE FREDDY
Up to 3000 incoming minutes/month FREE Applies to LOCAL incoming calls attended on browser in US, Canada, EU, UK, and ANZ. Flat rate of USD 0.013/min apply once the free minutes are exhausted.
Custom SLA and Business Hours
Custom Roles and Permissions
Custom Reporting and Dashboards
WhatsApp Business
Apple Business Chat
Team Performance Report
Advanced Automations
Multilingual Support Support customers globally by creating solution articles in multiple languages, to be shown on your customer portal or chat widget.
Collaborators (up to 5000) Invite external agents and third-parties into Freshdesk to help full-time agents resolve complex customer issues.
Multi Product (up to 5)
Extendable API limits
Knowledge Base Versioning
Holiday Routing
Agent Availability Report
Advanced Call Management
CSAT Survey & Report
Custom Apps

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Enterprise Omnichannel

For enterprise-grade support

$ 99

/agent/month/ + pay/min, billed annually

$119

/agent/month/ + pay/min, billed monthly

start trial

Everything in Enterprise of Freshdesk Support Desk, Messaging, Contact Center, and more

Up to 5000 bot sessions/month FREE A bot session is any unique interaction between an end-user and a bot. For more details on additional sessions and auto-recharge, check the FAQ section. Freddy
Up to 5000 incoming minutes/month FREE Applies to local incoming calls attended on browser in US, Canada, EU, UK, and ANZ. Flat rate of USD 0.013/min apply once the free minutes are exhausted.
IP Range Restriction Increase security by allowing certain IP addresses to access your support across channels.
Sandbox
PCI
HIPAA
Audit Log
KB Approval Workflow
Agent Shifts
Email Bot Automatically responds to email tickets with relevant solution articles. The Email Bot consumes bot sessions. Freddy
Auto Triage Automatically predict default ticket fields like the Type, Priority & Group and other custom ticket fields Freddy
Collaborators (up to 5000) Invite external agents and third-parties into Freshdesk to help full-time agents resolve complex customer issues.
Thank You Detector
Social Signals
Solutions Suggester Let Freddy suggest solution articles to yours agents to help them respond faster to tickets Freddy
Agent Assist Bot Guide agents through pre-configured steps to help resolve customer queries faster. Freddy
Canned Response Suggester Let Freddy suggest canned responses to yours agents to help them respond faster to tickets Freddy
RPA Connectors Bring your own RPA providers to automate your business processes with Robo Assist. See FAQs for more details. Freddy
User Authentication (JWT)
Service Level Monitoring
Omnichannel Routing Manage workload for your teams across multiple support channels, all in one place.
Speech Enabled IVR Enable customers to connect with your Support agents through voice commands. Freddy
Voicebot Train the bot with Q&A sets, and deploy on the phone channel. This feature is available on-request and consumes bot sessions Freddy
Abandoned Call Metrics Track all abandoned calls and optimize your IVR menu.