Genesys Cloud

All-in-one cloud contact center for your business

Personalize the experience with the largest set of capabilities built to work together from the start.

Try it free

Make it simple

Give agents, supervisors and admins a single, intuitive interface that makes it easier to serve customers.

Change fast

Deploy in minutes, add new channels instantly and innovate with a product built for change.

Reduce costs

Having everything built in avoids costly development, integration and ongoing support services.

Make it easy to turn on a wide range of capabilities

Use what you need, when you need it — it’s all built in

Voice and digital channels

Connect with customers the way they want — phone, chat, email and social channels.

Interactive voice response (IVR)

Prompt callers to serve themselves using speech recognition and touch.

Outbound dialing

Run campaigns with the right dialing mode — predictive, power, preview and more — to reach more customers proactively.

Workforce engagement management (WEM)

Empower employees with multichannel recording, quality management, workforce management and more.

Reporting and analytics

Get a complete view of your contact center with clear and accurate insights across all channels.

Business communications

Extend collaboration and communications tools to those outside the contact center.

Easily integrate with the systems you use

See what customers say about our all-in-one design

More than 11,000 customers in over 100 countries trust Genesys to orchestrate seamless omnichannel customer journeys and build lasting relationships.

“I have transitioned from 3 separate systems for Outbound, Email/Chat and IVR and now all of my agents are in 1 system. We have a much more customer-centric experience with better flow.”

Teri Pedersen, VP – HR, Payroll, Contact Center
Back in Black, Inc.

“The ability to make changes, publish, and ‘go-live’ all in one screen streamlines call center operations and improves efficiencies and productivity.”

Chris Brooks, Director, Call Center & HR Operations
Shag CLF

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See the Genesys Cloud platform in action with a 30-day free trial

Make it easy to serve customers, make changes quickly and reduce total cost of ownership with a true all-in-one cloud platform.

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+1.888.436.3797

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.