The Best Live Chat Software of 2020

With so many live chat tools and solutions to choose from, we've compiled this free comparison guide to help you compare and identify truly the best live chat software for your specific needs.

Provider
Features
Reviews
More details
An Advanced Modern Messaging Products
  • Team Inbox to Manage Conversations At Scale
  • Drive Sales Through Every Step of the Funnel
  • Send Targeted Messages to The Right Visitors
A Leading Conversation Marketing Platform
  • Chatbots Automatically Book Sales Meetings
  • Unique Agent Profiles to Personalize Service
  • Leadbot Qualifies Leads in Real-Time 24/7
The Fastest Way To Help Your Customers
  • E-Commerce Tools to Track Sales and Goals
  • Default Chat Window Language Translation
  • Unlimited Agent Accounts for All Plans
Reach Customers Instantly Via Web and Mobile
  • Powerful Reporting Metrics and Analytics
  • Multi-Channel Support With Facebook and Twitter
  • Widget Unbranding and WebSDK for Customization
Grow Your Business With Every Conversation
  • Simple Color, Text and Language Customization
  • Improve Efficiency With Real-Time Reporting
  • Searchable Transcripts to Filter Conversations
Live Chat and Visitor Tracking Software
  • Geolocate Visitors to Provide Personalized Service
  • Identify New and Returning Customers
  • Turn Your Website Into a Lead Generation Machine
Transform Your Customer Engagement
  • Custom Tailored Plans To Fit Business' Needs
  • Embed Chat on an Unlimited Number of Sites
  • Powerful and Unique SMS-To-Chat Function
Chat Over Websites, Mobile Apps, And Other Popular Messaging Apps
  • Live support, ticketing system and web analytics capabilities
  • Customize your chat window theme
  • Efficiently manage chat traffic through smart routing
Go Beyond Traditional Chat With Co-Browsing, Audio And Video Chat
  • Intelligent and compliant tracking of current and past behavior
  • Ability to share files and content links
  • Configurable pre-chat surveys, CRM and eCommerce integrations
Unlimited Agents On All Plans
  • Chat with your website visitors in real-time
  • Respond to several customers at once
  • Installs in under a minute, customizable to match your brand
Intercom
4.5
Overall Score
  • Team Inbox to Manage Conversations At Scale
  • Drive Sales Through Every Step of the Funnel
Drift
4.9
Overall Score
  • Chatbots Automatically Book Sales Meetings
  • Unique Agent Profiles to Personalize Service
LiveChat
4.9
Overall Score
  • E-Commerce Tools to Track Sales and Goals
  • Default Chat Window Language Translation
Zendesk Chat
4.3
Overall Score
  • Powerful Reporting Metrics and Analytics
  • Multi-Channel Support With Facebook and Twitter
Olark
4.5
Overall Score
  • Simple Color, Text and Language Customization
  • Improve Efficiency With Real-Time Reporting
Zoho SalesIQ
0.0
Overall Score
  • Geolocate Visitors to Provide Personalized Service
  • Identify New and Returning Customers
SnapEngage
0.0
Overall Score
  • Custom Tailored Plans To Fit Business' Needs
  • Embed Chat on an Unlimited Number of Sites
Zendesk
0.0
Overall Score
  • Live support, ticketing system and web analytics capabilities
  • Customize your chat window theme
Comm100
0.0
Overall Score
  • Intelligent and compliant tracking of current and past behavior
  • Ability to share files and content links
Happyfox
4.9
Overall Score
  • Chat with your website visitors in real-time
  • Respond to several customers at once
Top 5 Providers

Intercom

4.5 Overall Score

Visit

Drift

4.8 Overall Score

Visit

LiveChat

4.9 Overall Score

Visit

Zendesk Chat

4.2 Overall Score

Visit
Latest Live Chat Software Reviews
Roger Rea
Roger R.
May 24, 2019
4.8
Nextiva
So far our experience with Nextiva has fallen short to none. In our experiences with both Frontier and Spectrum for phones, the Nextiva process and quality of...
Heidi Parsont
Heidi P.
April 15, 2019
2.2
Nextiva
My company was looking for an option that would allow our remote workforce to be able to reach other by using their cell phones wherever they were. Nextiva seemed...
JF
Jodi F.
April 11, 2019
4.8
Nextiva
I attempted to update our system and inadvertently disabled several phones. Vladyslav Ikhyzhuk from tech support came to the rescue and was very patient and precise...
Alex Mulvenna
Alex M.
April 5, 2019
4.4
Nextiva
I had a great customer service experience with Liubov Marynka. Liubov helped me update our company's call center settings and helped keep business running smoothly!...

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