BlueCamroo is a complete social CRM, project management software tool for SMBs looking for an all-in-one provider. Users can take advantage of all its services, which include the following: CRM, email marketing, social network search and intelligence, project management, support, time tracking, expenses management, billing, collection, and collaboration tools. These services are all covered under one low price as well, setting them apart from other CRM software solutions.
Intended Customers: SMBs looking for an all-in-one solution at an affordable cost.
Free Trial: Yes, 14-day free trial.
Free Version: No.
Social CRM (SCRM):
Project Management (PM):
Customer Support Management:
Reports & Dashboards:
Pricing & Invoicing:
Web Development Platform:
System Support & Documentation:
All Available Plans & Pricing: $41/User/Month, Billed Annually (Or $49 month-to-month); 5 GB of Storage Included. No contracts or hidden Fees.
Help & Support Options: Accelerator Packages: Training and hands-on assistance for planning, launching, and embedding BlueCamroo in your business. Accelerator Coach will work with you throughout the process. Flex Services: Menu of pre-defined, fixed price services that address common needs such as data import, marketing campaign setup, training workshops, and template customization. Custom Projects: Call configuration experts, consultants, and engineers for systems integration and other advanced project requirements. Resources Page for Library, Videos, Support, and Blog.
Awards & Recognitions: 2013 Finalist for CRM Idol - “BlueCamroo is a company to watch out for, their tool is a very good alternative in the SMB marketplace, and their success record so far is impressive.”
When first looking at BlueCamroo’s list of features, any sane person would think that there’s no way anyone could offer so much without costing an arm and a leg or sacrificing the quality of its services. As it turns out, there are some providers that can in fact give businesses everything they need. What really stands out, though, is how BlueCamroo is offering businesses products that are currently trending, like social CRM. Their CRM and social CRM software are full products, giving businesses just as many features as other CRM providers who only focus on CRM software. Users can take advantage of lead tracking software, pipeline management tools, track opportunities, and organize customer data while pulling data from Facebook, Twitter, Instagram, and LinkedIn feeds. Most providers give you one or the other, and at sometimes pretty high costs, but BlueCamroo is dedicated to small businesses and their pricing ($41/User/Month) reflects that. On top of their CRM software, they offer businesses project management tools, which helps teams stay organized and on top of each other to make sure everyone is on the same page. They can do this through automated scheduling, creating workflows, creating to-do lists, and event tracking. With their collaboration tools, teams can access this data and make changes in real-time. Customer experience is a significant trend in the CRM world, and as you can expect, BlueCamroo is on top of that too. They offer helpdesk ticketing features to ensure each customer is getting a personalized experience from support agents. Businesses can take advantage of a knowledge base, ticket automation features, a ticket dashboard, and SLA management to prevent small issues from turning into much bigger ones that could damage a business’ reputation on and offline. Where BlueCamroo gets interesting is with its website building software. This is completely unheard of for CRM software providers to include. Many offer blogs and forums for customers to interact with one another, but we haven’t heard of a provider who offers their own web development platform. Websites can be connected to HubSpot if BlueCamroo users also use HubSpot; websites can use Google Analytics to ensure their website is visible; websites can set up a blog, image gallery, job board, and calendar; and websites can build unlimited websites/landing pages/microsites. We can keep going on and on about what BlueCamroo offers because the list seems to be never ending. To be completely fair, the odds of SMBs being able to take advantage of all of these features seems unlikely. In many cases, less is more. Most businesses are reluctant to commit to CRM software and project management software because of all the features they offer and all the data they collect. Information overload is a real thing and can be detrimental to those who aren’t ready to deal with it. However, if SMBs see that they’re expanding and they’re worried about implementing CRM software, helpdesk ticketing software, project management software, and internal communication tools because of all the crossover between multiple platforms, they don’t have to worry with BlueCamroo; they don’t have to worry about finding CRM software providers that offer the right integrations and automated workflows in order to transition between tools seamlessly. This is a huge positive that can’t be ignored. Ultimately, BlueCamroo is a great tool for SMBs who think they’ll be expanding and need the wiggle room to grow. The software is competitively priced on a per-user basis, and might not be manageable for very small businesses who are just starting out and can’t commit to that much money per user, but the thing to keep in mind is that users are paying for an all-in-one solution that truly comes with everything. BlueCamroo is absolutely worthy of your consideration.