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Provider Overview

Powering more than 75 billion contact customer experiences around the world, Genesys technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Serving more than 11,000 companies in over 100 countries, Genesys has a large international presence, as well as a strong U.S. based offering. Genesys’ headquarters is located in Daly City, California, with various offices in international locations including Canada, Latin America, Europe, the Middle East, Africa, Asia and Australia. Founded in 1990, Genesys is one of the longest running call center providers and has been the center for innovation in call-center software ever since.

Genesys is always looking for opportunities to innovate and better enable its customers, and over its lifetime, has built out one of the most comprehensive portfolios of call center solution platforms. Genesys offers private and public cloud, hybrid, and on-premises contact center solutions for deployments of all sizes.

Genesys Pricing and Services

Available Solutions

Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Capabilities include:

Call Center Software

  • Automatic Call Distribution
  • Interactive Voice Response (IVR)
  • Inbound and Outbound
  • Email, Social, and Messaging/SMS
  • Co-browse and Screen Share
  • And more

Digital Sales and Service Automation

  • Chatbots
  • Voicebots
  • Customer journey management
  • Predictive web engagement

Workforce Engagement Management

  • Quality assurance & compliance
  • Employee performance
  • Resource management

Reporting and Analytics

Integrations and Apps

Solutions Available

Genesys Cloud: Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

Genesys Engage: Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.

 

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