Happyfox was founded in 2011 by Shalin Jain, whose previous business ventures included an on-premise helpdesk solution. Happyfox was designed with the ethos that the customer service experience could be pleasant for customers and agents alike; the result was a cloud-based online ticketing system that enables users to create an outward facing knowledge base, support center and community forums. Happyfox is a privately-held company. The platform is primarily coded in Python. Since its founding, Happyfox has developed over 12,000 users across several countries spanning multiple industries.
Intended Customers Small to Midsize Businesses, Enterprises
Free Trial 15-Day Free Trial on Fantastic Plan (Upon Request)
Features
All Available Plans & Services All Happyfox plans require a minimum of 3 helpdesk agents. Educational organizations and non-profits are eligible for a special discount.
| Mighty | Fantastic | Enterprise | |
| Pricing | |||
| Billed Annually | $29 | $49 | $69 |
| Billed Monthly | $39 | $59 | $79 |
| Ticket Management | |||
| Ticket Merging | Yes | Yes | Yes |
| Ticket Splitting | Yes | Yes | Yes |
| Custom Fields & Tags | Yes | Yes | Yes |
| Custom Views & Group Views | Yes | Yes | Yes |
| Macros | Yes | Yes | Yes |
| Email Notifications | Yes | Yes | Yes |
| Ticket Notes | Yes | Yes | Yes |
| Automatic Ticket Refresh | No | No | No |
| Agent Collision Detection | Yes | Yes | Yes |
| Assume Agent Identity | No | No | No |
| Multichannel Integration | |||
| Email Integration | Yes | Yes | Yes |
| Facebook Integration | 3 Pages | 5 Pages | 7 Pages |
| Twitter Integration | 2 Accounts | 5 Accounts | 7 Accounts |
| Web Widget | Yes | Yes | Yes |
| Mobile App | Yes | Yes | Yes |
| Call Integration | Yes | Yes | Yes |
| CTI Toolkit & Integrations | No | No | No |
| Live Chat | Yes | Yes | Yes |
| Helpdesk Management | |||
| Translated Agent Interface | Yes (30+ Languages) | Yes (30+ Languages) | Yes (30+ Languages) |
| Light Agents | No | No | Yes (1 for every 5 Agents) |
| Triggers | Yes | Yes | Yes |
| Workflows | Yes | Yes | Yes |
| SLA Management | Yes | Yes | Yes |
| Multiple SLA Policies | Yes | Yes | Yes |
| Game Mechanics | No | No | No |
| Customer Self-Service | |||
| Knowledge Base | Yes | Yes | Yes |
| Community Forums | Yes | Yes | Yes |
| Language Packs | No | Yes | Yes |
| Branded Support Centers | Yes | Yes | Yes |
| Multiple Unique Support Centers | Yes (3 Brands) | Yes (5 Brands) | Yes (5 Brands) |
| Customer Relationship Management | |||
| Contacts & Ticket History | Yes | Yes | Yes |
| Custom Tags & Fields | Yes | Yes | Yes |
| Customer Satisfaction Ratings | No | Yes | Yes |
| CSAT Prediction | No | No | No |
| Reporting & Analytics | |||
| Overview Dashboard | Yes | Yes | Yes |
| Agent & Group Performance | Yes | Yes | Yes |
| Customer Analysis | Yes | Yes | Yes |
| Industry Comparison | No | No | No |
| Custom Reports | Yes | Yes | Yes |
| Export Reports | Yes | Yes | Yes |
| Add-Ons & Extensions | |||
| Marketplace | No | No | No |
| Developer API | Yes | Yes | Yes |
| Security | |||
| SSL Encryption | Yes | Yes | Yes |
| Single Sign On | Yes | Yes | Yes |
| Two-Factor Authentication | Yes | Yes | Yes |
| Whitelisting | Yes | Yes | Yes |
| Sandbox Test Environment | No | No | No |
| HIPAA Compliance | No | No | No |
| Disaster Recovery | Yes | Yes | Yes |
| Service & Support | |||
| Knowledge Base | Yes | Yes | Yes |
| Community Forums | Yes | Yes | Yes |
| Email Support | 24/7 | 24/7 | 24/7 |
| Phone Support | 9/5 | 9/5 | 12/5 |
| Chat Support | 9/5 | 9/5 | 24/7 |
| Onboarding | Yes | Yes | Yes |
| Service Level Guarantee | No | No | Yes |
| Custom Implementation | No | No | No |
Happyfox may not be the first helpdesk you think of when online ticketing comes to mind, but the platform has earned a considerable following in the five years since its launch. (And not only for the variety in names for a helpdesk that doesn’t end in -desk.) Happyfox is a relatively lightweight, well-valued alternative to the major players and offers considerable ticket management features and multichannel integration at a budget friendlier to the average small business. Happyfox subscriptions require a minimum of three users. While other platforms don’t have this requirement and offer bare-boned plans at lower rates than Happyfox’s cheapest plans, the features Happyfox offers for its prices match up well against its larger industry rivals. For example, while more established helpdesks allow multibrand knowledge bases as a paid add-on in mid-tier plans, Happyfox enables up to 3 brands for its lower-tier plan. The same plan also allows for whitelisting, custom reports and 24/7 email support, among other features that larger helpdesk vendors will restrict to their more expensive plans. Happyfox’s mid-tier (Fantastic) and upper-tier (Enterprise) plans increase the depth of features - users gain more multibrand support, SLA notifications, satisfaction surveys, multi-lingual support and social media account integration. The highest level plan gets an uptime SLA. The only downside is that Happyfox comes with a somewhat limited array of integrations. While the platform natively integrates with several CRMs, users will require the API to integrate the helpdesk with their existing business applications. Nevertheless, at $69 per staff/month, Happyfox’s Enterprise plan might be the best-featured helpdesk subscription at that price point. If game mechanics aren’t a necessity, and the vast range of features in expensive plans exceed your realistic needs, Happyfox might be the helpdesk for you. It’s well-designed, easy to use, highly-regarded for customer support and well within the average company’s budget.