L
Loading

Provider Overview

Happyfox was founded in 2011 by Shalin Jain, whose previous business ventures included an on-premise helpdesk solution. Happyfox was designed with the ethos that the customer service experience could be pleasant for customers and agents alike; the result was a cloud-based online ticketing system that enables users to create an outward facing knowledge base, support center and community forums. Happyfox is a privately-held company. The platform is primarily coded in Python. Since its founding, Happyfox has developed over 12,000 users across several countries spanning multiple industries.  

Happyfox Pricing and Services 

Intended Customers Small to Midsize Businesses, Enterprises

Free Trial 15-Day Free Trial on Fantastic Plan (Upon Request)

Features

  • Ticket Management
  • Multichannel Integration
  • Helpdesk Management
  • Customer Self-Service
  • Customer Relationship Management
  • Reporting & Analytics
  • Developer API
  • Security
  • Service & Support

All Available Plans & Services All Happyfox plans require a minimum of 3 helpdesk agents. Educational organizations and non-profits are eligible for a special discount.

 MightyFantasticEnterprise
Pricing   
Billed Annually$29$49$69
Billed Monthly$39$59$79
Ticket Management   
Ticket MergingYesYesYes
Ticket SplittingYesYesYes
Custom Fields & TagsYesYesYes
Custom Views & Group ViewsYesYesYes
MacrosYesYesYes
Email NotificationsYesYesYes
Ticket NotesYesYesYes
Automatic Ticket RefreshNoNoNo
Agent Collision DetectionYesYesYes
Assume Agent IdentityNoNoNo
Multichannel Integration   
Email IntegrationYesYesYes
Facebook Integration3 Pages5 Pages7 Pages
Twitter Integration2 Accounts5 Accounts7 Accounts
Web WidgetYesYesYes
Mobile AppYesYesYes
Call IntegrationYesYesYes
CTI Toolkit & IntegrationsNoNoNo
Live ChatYesYesYes
Helpdesk Management   
Translated Agent InterfaceYes (30+ Languages)Yes (30+ Languages)Yes (30+ Languages)
Light AgentsNoNoYes (1 for every 5 Agents)
TriggersYesYesYes
WorkflowsYesYesYes
SLA ManagementYesYesYes
Multiple SLA PoliciesYesYesYes
Game MechanicsNoNoNo
Customer Self-Service   
Knowledge BaseYesYesYes
Community ForumsYesYesYes
Language PacksNoYesYes
Branded Support CentersYesYesYes
Multiple Unique Support CentersYes (3 Brands)Yes (5 Brands)Yes (5 Brands)
Customer Relationship Management   
Contacts & Ticket HistoryYesYesYes
Custom Tags & FieldsYesYesYes
Customer Satisfaction RatingsNoYesYes
CSAT PredictionNoNoNo
Reporting & Analytics   
Overview DashboardYesYesYes
Agent & Group PerformanceYesYesYes
Customer AnalysisYesYesYes
Industry ComparisonNoNoNo
Custom ReportsYesYesYes
Export ReportsYesYesYes
Add-Ons & Extensions   
MarketplaceNoNoNo
Developer APIYesYesYes
Security   
SSL EncryptionYesYesYes
Single Sign OnYesYesYes
Two-Factor AuthenticationYesYesYes
WhitelistingYesYesYes
Sandbox Test EnvironmentNoNoNo
HIPAA ComplianceNoNoNo
Disaster RecoveryYesYesYes
Service & Support   
Knowledge BaseYesYesYes
Community ForumsYesYesYes
Email Support24/724/724/7
Phone Support9/59/512/5
Chat Support9/59/524/7
OnboardingYesYesYes
Service Level GuaranteeNoNoYes
Custom ImplementationNoNoNo

Editor’s Bottom Line of Happyfox

Happyfox may not be the first helpdesk you think of when online ticketing comes to mind, but the platform has earned a considerable following in the five years since its launch. (And not only for the variety in names for a helpdesk that doesn’t end in -desk.) Happyfox is a relatively lightweight, well-valued alternative to the major players and offers considerable ticket management features and multichannel integration at a budget friendlier to the average small business. Happyfox subscriptions require a minimum of three users. While other platforms don’t have this requirement and offer bare-boned plans at lower rates than Happyfox’s cheapest plans, the features Happyfox offers for its prices match up well against its larger industry rivals. For example, while more established helpdesks allow multibrand knowledge bases as a paid add-on in mid-tier plans, Happyfox enables up to 3 brands for its lower-tier plan. The same plan also allows for whitelisting, custom reports and 24/7 email support, among other features that larger helpdesk vendors will restrict to their more expensive plans. Happyfox’s mid-tier (Fantastic) and upper-tier (Enterprise) plans increase the depth of features - users gain more multibrand support, SLA notifications, satisfaction surveys, multi-lingual support and social media account integration. The highest level plan gets an uptime SLA. The only downside is that Happyfox comes with a somewhat limited array of integrations. While the platform natively integrates with several CRMs, users will require the API to integrate the helpdesk with their existing business applications. Nevertheless, at $69 per staff/month, Happyfox’s Enterprise plan might be the best-featured helpdesk subscription at that price point. If game mechanics aren’t a necessity, and the vast range of features in expensive plans exceed your realistic needs, Happyfox might be the helpdesk for you. It’s well-designed, easy to use, highly-regarded for customer support and well within the average company’s budget.

Your trust is our #1 concern, therefore companies can't alter or remove reviews. Ever!
J