Founded in 2011, Helpshift, Inc. is on a mission to completely revolutionize, and simplify, the way businesses interact and service their customers. Helpshift is headquartered in San Francisco, California, and offers a support platform for both mobile and web as well as in-app support including chat, self-service options and campaigns, as well as a full CRM ticketing system.
Helpshift describes their platform as AI-powered omnichannel support, and explains that businesses can utilize the technology to support "customers in their moment of need on any device and on their channel of choice."
Intended Customers: Businesses of all sizes that need a better way to service and support their clients
Free Trial: Yes
Free Version: No
Most Popular Plan:
Growth - $450/mo
Pro - $225/mo
With their unique solution, Helpshift offers everything your business needs to manage and maintain effective interactions with customers and clients, but with a new twist that helps the solution stand out on its own among the many competitors on the market. With a mobile first approach, Helpshift enables your business to provide users with support with a personalized approach. Whether clients want to start a conversation on whatever channel they prefer, Helpshift has you covered there with not only website (both desktop and mobile sites) and email support, but also mobile and desktop in-app support.
Both web chat and in-app chat options allow clients to reach customer service in a convenient fashion, even when they're on the go and limited to just the use of their smart phone. In fact, if your business is mainly a mobile first approach, Helpshift's platform makes it easy to offer the same great support customers have come to expect, directly inside your mobile app. Users can begin a chat with a support agent directly from inside your business' app or even mobile website, as well as offering in-app FAQ and other self-service options.
But beyond just standard chats with agents, Helpshift comes with chatbots baked right in, enabling your business to utilize chatbots to handle simple, quick issues that don't require that human touch. This frees up your agents to handle more complex requests that require a human, or personalized, experience. Speaking of personalized experience, Helpshift makes it super easy for your agents to provide a tailored experience for each and every customer with the Helpshift SDK that automatically collects device data, custom app data, and even AI personal assistants for agents.
This AI assistant will save agent's time by suggesting different knowledge articles that are relevant to the current issue they are working on, and provide agents with relevant suggestions for the best responses possible.
Helpshift also offers everything else you would need in a customer support scenario, with full CRM ticketing, proactive push campaigns, smart segmentation and in-app campaigns, and even a collaborative agent dashboard for your team to stay connected, and solve problems together. Overall, Helpshift represents a new way of handling customer service requests, one that puts the customer and their preferences first, embracing the mobile world we all live in.