Samanage is an IT service management solution aiming to connect employees around the world through powerful ticketing automations, IT management features, dashboards, and self-service channels.
Intended Customers:
Customer support teams and managers from businesses of all sizes looking for IT service management software.
Free Trial:
30-Day Free Trial.
Free Version:
No, but offers demo.
Features Included in All Samanage Plans:
Team $29 | Business $59 | Professional $79 |
| Streamlined service desk for smaller teams. | All the functionality a growing team needs. | Customizable service platform to scale your mature IT org. |
| $29/mo/agent $.40/mo/device Unlimited Requesters Billed Annually | $59/mo/agent $.50/mo/device Unlimited Requesters Billed Annually | $79/mo/agent $.60/mo/device Unlimited Requesters Billed Annually |
| Support offered via email with Samanage product experts or full community access to source answers from your peers. | Real-time, 24/7 live chat support with Samanage product experts, plus email support and community access. | Full support from the award-winning Samange customer success and support team, including email, chat, and phone. |
Includes: Incident ManagementService Portal Knowledge Base | Team + Service CatalogChange Management Service Level Agreement (SLA) Groups Custom Roles | Team & Business + Custom Fields and FormsAdvanced Automations Contract Management License Compliance Scheduled Reports API Access |
There are a number of channels for users to choose from phone, email, live chat, and self-service.
Samanage North America
117 Edinburgh South,
Suite 100
Cary, NC, USA 27511
1-888-250-8971
San-Francisco Address
535 Mission St,
14th floor
San Francisco, CA 94105
Samanage Australia
300b Glenmore Rd,
Paddington NSW 2021,
Australia
+61-2-8319-5874
Samanage Europe B.V.
Westblaak 180
3012 KN Rotterdam, NL
+31-10-8920398
United Kingdom Office
1 Fore St,
6th floor
London EC2Y 9DT, UK
+44-20-3868-1381
Israel
P.O box 8733
5 Ha Melacha St.
Netanya 4250540
Email: support@samanage.com
Self-Service Options:
Find self-service options like a knowledge base, FAQ page, and live chat here.
Awards & Recognitions:
G2 Crowd - Best Software Company, Top 100 - 2018
Gartner Peer Insights - Customers’ Choice - 2018
SIIA CODiE - Best IT Management Solution - 2018
SIIA CODiE - Best IT Service Management Solution - 2017
SIIA CODiE - Best IT Asset Management Solution - 2016
Editor’s Bottom Line for Samanage:
Samanage is a powerful IT management solution for businesses interested in improving their helpdesk strategies. They are an award-winning solution picking up more and more steam as the years go by. What makes Samanage so powerful is its beautifully-designed and easy-to-use interface that encourages teams to use the software confidently. The different channels it offers users for support reflect the changing times, which are heading more towards adopting omnichannel capabilities.
Samanage targets businesses of all sizes, offering some powerful tools in each of their pricing plans. However, there is a significant difference between their cheapest Team plan and their most expensive Professional plan. Users get much more from Samange’s Professional plan, but the price is most likely out of reach for small businesses -- unless they’re willing to sacrifice the number of users. For bigger teams, the price is fair and the features are capable of organizing your entire IT team. This leads us to believe that the solution is catered more for medium-to-large-sized businesses.
However, small businesses interested in optimizing their support strategies should seriously consider Samanage. This software is an investment, but the ease-of-use, features, automations, integrations, and support channels ensure teams will use the software to its fullest potential. Samanage even offers a generous 30-day trial, which can act as an onboarding session for users determining whether or not this software is right for them. If you decide to purchase this software, and you feel it can be customized further, they do offer API tools for developers. The added personalization is a huge plus for support teams interested in offering better customer experiences.
Overall, Samanage is a great product to consider. Their software has a clean layout, powerful features, and is reasonably priced for businesses of all sizes. There’s something for everyone -- even small businesses where the Team pricing plan provides some management features and self-service support channels. This software will naturally encourage your entire team to jump on board.