Business VoIP Buyer's Guide: Top 10 Services of 2019

We provide a free comparison guide for shoppers to sift through the best business VoIP providers out there. Our analysts have diligently researched and tested over 200 systems, filtering out industry leading business phone services with the highest levels of reliability, backed by unparalleled customer service, and aggressive price points. The small business VoIP providers we've featured below offer custom packages for any budget, dedicated support reps, competitive pricing, and a fully managed, hands-on approach to getting your new business VoIP system up and running in the shortest possible time.

Hosted PBX Vertical Open table's configuration V
Provider Info
Headquarters
Scottsdale, AZ
Atlanta, GA
Belmont, CA
San Jose, CA
Orem, UT
Year Founded
2006
2000
2003
1987
2006
Service Availability
United States
USA & Canada
Worldwide
Worldwide
United States, Canada
Types of Service Offered
Business Phone Service, Hosted PBX, SIP Trunking, Call Center
Business VoIP, Hosted PBX, Residential VoIP, SIP Trunking, Call Center Software, Web Conferencing, APIs
Business VoIP, Hosted PBX, Web Conferencing, Team Collaboration, Unified Communication, Paperless Fax
Business VoIP, Unified Communications, Hosted PBX, Virtual Call Center
Business VoIP, Hosted PBX, Cloud Communication
Popular Service Plan
Office Pro Plus
Unlimited Extensions
Office Premium
Virtual Office Pro
Hosted IP
Money Back Guarantee
Cancel Anytime for a Full Refund
Cancel Anytime, No Fees
30 Day Free Trial. Cancel Anytime
30 Days
Cancel Anytime, First Month Free
Free Trial
30 Days
Not Offered
30 Days
Contact rep for more details
First Month Free
Hosted PBX Provider Services & Pricing Overview
Monthly Cost of Cheapest Service
$19.95
$19.99
19.99
$19.99
$19.95
Amount of Lines Per Price Tier
1-4 Lines: $34.95/mo/user
5-20 Lines: $29.95/mo/user
21-100+: $19.95/mo/user
New customer promo - Unlimited Users $19.99/mo/extension
1 Line: $34.99/mo/user
2-19 Lines: $24.99/mo/user
20-99 Lines: $21.99/mo/user
100+ Lines: $19.99/mo/user
No user minimum
1-4 Lines: $29.95/mo/user
5-9 Lines: $25.95/mo/user
10-24 Lines: $23.95/mo/user
25-49 Lines: $21.95/mo/user
50+ Lines: $19.95/mo/user
Month to Month Option
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Metered Plans
Starts as $8.95 100 Minutes
$14.99/mo + $0.03/min
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Yes, ask Sales Rep for current pricing
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Customizable Plans
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Number Porting Fee
Free
Free
Free
Free
Free
Mobile App
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Desktop App
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Works with 3rd party Softphones
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Toll Free Numbers
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Number Provided Free (Incoming calls are $0.02/min)
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$39.99/mo, No per minute charges
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$5/mo (2500 Mins Included, Add
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$1.75/mo (Incoming calls are $0.019/min)
Local Numbers
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BYOD Option
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Works with most IP Phones
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Hosted PBX Providers - Compare All Available Features
Advanced Call Forwarding
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Anonymous Call Rejection
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Auto Attendant
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Busy Lamp Field
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Business SMS
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Call Queuing
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$14.95/mo/user
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$14.99/mo plus $0.03/min
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Call Me Now
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Call Notifications
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Call Parking
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Call Recording
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$5.95/mo/user
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$4.99/mo for 15 hours recording time
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*Free to all new customers
Call Return
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Call Waiting
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Caller ID
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Conference Calls
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$19.95/mo/user
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Dial-by-name Directory
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Do Not Disturb
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E911
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Find Me/Follow Me
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Group Paging
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$4.99/mo per group
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Hunt Group
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IVR
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Mobile/Deskphone Sync
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On-Hold Music
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Paperless Faxing
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Starts at $4.95/mo/500 pages
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$4.95/mo Unlimited Virtual Fax
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Starts at $7.99/mo/500 Pages
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Free V-Fax Only
Privacy Options
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Push To Talk
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Selective Call Acceptance
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Selective Call Rejection
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Shared Call Appearance
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Simultaneous Ring
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Switchboard Software for Live Receptionist
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Three-way Calling
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Unlimited Extensions
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Video Conferencing
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Virtual Extensions
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$4.95/mo/ext
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$14.99/mo/ext
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Voicemail Transcriptions
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$4.99/mo/ext
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Network
Number of Server Locations
8
N/A
19 in North America and 28 worldwide
15
10
Fully Redundant Network
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Service Level Agreement
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Uptime Guarantee
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Varies
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99.995%
Realtime System Status Monitoring
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Integration
Box
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Dropbox
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Google Apps
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NetSuite
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Office 365
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Oracle
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Outlook
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Quickbooks
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SalesForce
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SugarCRM
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Zendesk
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Support
Hours
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US & Global, Mon-Fri 5am-6pm, Sat-Sun 6am-6pm, MST
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24/7
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24/7
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24/7
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24/7
Email Support
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Instant Chat
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FAQs Section
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Video Tutorials
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E-Guides
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Online Ticket Submissions
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Hosted PBX Vertical Open table's configuration V
Nextiva
4.6
Overall Score
  • Absolutely free set up & free installation
  • Unlimited calling, faxing and texting
Vonage Business
4.1
Overall Score
  • Unlimited calling, texts, faxing and video
  • 24/7 United States based customer support
RingCentral
4.3
Overall Score
  • Unlimited calls, fax, SMS and conferencing
  • Trusted by over 350,000 businesses
8x8 Inc.
4.2
Overall Score
  • Unlimited calling and faxing in up to 47 countries
  • HD video conferencing, texting and team messaging
Jive Communications
4.8
Overall Score
  • Very simple to use for admins and users
  • Free upgrades, features and many add-ons
Hosted PBX Vertical Open table's configuration V
Provider
User Approved
Overall
Quality
Ease of Use
Support
Features
Pricing
88%
4.6
4.6
4.5
4.6
4.5
4.4
70%
4.1
4.0
4.1
3.8
4.1
4.1
100%
4.3
4.6
4.2
4.4
4.6
3.6
70%
4.2
4.1
4.3
4.3
4.1
4.2
100%
4.8
4.8
4.8
4.8
4.8
4.7
Hosted PBX Vertical Open table's configuration V
Nextiva
4.6
Overall Score
Vonage Business
4.1
Overall Score
RingCentral
4.3
Overall Score
8x8 Inc.
4.2
Overall Score
Jive Communications
4.8
Overall Score
Provider
Features
Setup
Money Back
Reviews
More details
Cloud-Based PBX With Amazing Service
  • Powerful automations reduce repetition
  • Call queuing to route calls
  • Auto attendant, voicemail-to-email & more
Free
30 Day Full Refund Guarantee
Award-winning Business VoIP Systems
  • Unlimited Calling, Texts, Faxing, Video
  • 24/7 U.S Based Customer Support
  • Plans as Low as 19.99/mo*
  • No Setup Fees + Free Expert Install‎
Free
Cancel Anytime, No Fees
Secure Cloud Communications Platform
  • Mobile apps, online meetings & business SMS
  • Simplified billing & free onboarding services
  • Includes 100+ Premium Features
Free
Free trial. Cancel anytime.
Voice, Video & Chat In One Platform
  • Unlimited calling in up to 47 countries
  • HD video conferencing & mobile app
  • Texting and team messaging
Free
Plans $12/mo. Free Trial.
Affordable & Easy To Use For Admins and Users
  • Upgrades are free and simple
  • Desktop and mobile apps
  • All users can access video conferencing
Free
Cancel Anytime, First Month Free
Modern VoIP Business Phone System
  • A Cloud-based Communications Platform
  • Deploy In Minutes, Easily Add/Edit Employees
  • Voice AI Technology to Transcribe Calls
  • Voice, Texts, Video, Meetings on Any Device
Free
Free trial. Cancel anytime.
Unified, End-To-End Cloud Communications
  • Collaborating capabilities and file sharing suite
  • All-in-one call, text, video, fax, and more
  • HIPAA and HITECH secure
Free
30 Day Risk Free Trial
Free Phones for Business Customers
  • No Contracts. No Setup Fees. USA Support
  • Order Online and Get Your Phones Next Day
  • $13.95/mo or $11.16/mo w/Annual Prepay
Free
30 Days
Patented System With Reliable Uptime
  • Sayso chat solution offering voice and video
  • Auto attendant, call recording, VM-to-email
  • Dial-by-name and ring groups
Free
Free Trial
Includes 40+ Business Features
  • HD call quality & 99.999% uptime
  • Call recording & auto attendant
  • Extension transfer and virtual fax
Free
Cancel Anytime, No Fees
VoIP Solutions For Any Size Business
  • 35+ Advanced calling features
  • 24/7 Dedicated customer service
  • Fast provisioning with 99.999% uptime
Free
30 Days
Modern And Intuitive User Interface
  • Rich PBX features & advanced call controls
  • Security is SOC 2 and HIPAA compliant
  • Messaging, conferencing, screen share & more
Free
We’ll Buyout Your Contract.
Desktop & Mobile Apps To Work Anywhere
  • Toll-free, vanity or local numbers
  • Custom greetings, extensions and more
  • Affordable options built for small businesses
Free
30 Days, Full Refund
Virtual Phone System For Small Business
  • Toll free, vanity or local numbers
  • VIP/black-list call routing & call recording
  • Call queues and call history
FREE
Cancel Anytime, pay for usage
Nextiva
4.6
Overall Score
  • Powerful automations reduce repetition
  • Call queuing to route calls
Vonage Business
4.1
Overall Score
  • Unlimited Calling, Texts, Faxing, Video
  • 24/7 U.S Based Customer Support
RingCentral
4.0
Overall Score
  • Mobile apps, online meetings & business SMS
  • Simplified billing & free onboarding services
8x8 Inc.
4.2
Overall Score
  • Unlimited calling in up to 47 countries
  • HD video conferencing & mobile app
Jive Communications
4.8
Overall Score
  • Upgrades are free and simple
  • Desktop and mobile apps
Dialpad
4.4
Overall Score
  • A Cloud-based Communications Platform
  • Deploy In Minutes, Easily Add/Edit Employees
PanTerra Networks
5.0
Overall Score
  • Collaborating capabilities and file sharing suite
  • All-in-one call, text, video, fax, and more
VoIPLy
4.5
Overall Score
  • No Contracts. No Setup Fees. USA Support
  • Order Online and Get Your Phones Next Day
OnSIP
4.4
Overall Score
  • Sayso chat solution offering voice and video
  • Auto attendant, call recording, VM-to-email
1-VoIP
4.5
Overall Score
  • HD call quality & 99.999% uptime
  • Call recording & auto attendant
ClarityTel
4.6
Overall Score
  • 35+ Advanced calling features
  • 24/7 Dedicated customer service
Mitel
3.3
Overall Score
  • Rich PBX features & advanced call controls
  • Security is SOC 2 and HIPAA compliant
Grasshopper
2.8
Overall Score
  • Toll-free, vanity or local numbers
  • Custom greetings, extensions and more
MightyCall
4.5
Overall Score
  • Toll free, vanity or local numbers
  • VIP/black-list call routing & call recording
Provider
Features
Setup
Money Back
Reviews
More details
Cloud-Based PBX With Amazing Service
  • Powerful automations reduce repetition
  • Call queuing to route calls
  • Auto attendant, voicemail-to-email & more
Free
30 Day Full Refund Guarantee
Award-winning Business VoIP Systems
  • Unlimited Calling, Texts, Faxing, Video
  • 24/7 U.S Based Customer Support
  • Plans as Low as 19.99/mo*
  • No Setup Fees + Free Expert Install‎
Free
Cancel Anytime, No Fees
Secure Cloud Communications Platform
  • Mobile apps, online meetings & business SMS
  • Simplified billing & free onboarding services
  • Includes 100+ Premium Features
Free
Free trial. Cancel anytime.
Voice, Video & Chat In One Platform
  • Unlimited calling in up to 47 countries
  • HD video conferencing & mobile app
  • Texting and team messaging
Free
Plans $12/mo. Free Trial.
Affordable & Easy To Use For Admins and Users
  • Upgrades are free and simple
  • Desktop and mobile apps
  • All users can access video conferencing
Free
Cancel Anytime, First Month Free
Modern VoIP Business Phone System
  • A Cloud-based Communications Platform
  • Deploy In Minutes, Easily Add/Edit Employees
  • Voice AI Technology to Transcribe Calls
  • Voice, Texts, Video, Meetings on Any Device
Free
Free trial. Cancel anytime.
Unified, End-To-End Cloud Communications
  • Collaborating capabilities and file sharing suite
  • All-in-one call, text, video, fax, and more
  • HIPAA and HITECH secure
Free
30 Day Risk Free Trial
Free Phones for Business Customers
  • No Contracts. No Setup Fees. USA Support
  • Order Online and Get Your Phones Next Day
  • $13.95/mo or $11.16/mo w/Annual Prepay
Free
30 Days
Patented System With Reliable Uptime
  • Sayso chat solution offering voice and video
  • Auto attendant, call recording, VM-to-email
  • Dial-by-name and ring groups
Free
Free Trial
Includes 40+ Business Features
  • HD call quality & 99.999% uptime
  • Call recording & auto attendant
  • Extension transfer and virtual fax
Free
Cancel Anytime, No Fees
VoIP Solutions For Any Size Business
  • 35+ Advanced calling features
  • 24/7 Dedicated customer service
  • Fast provisioning with 99.999% uptime
Free
30 Days
Modern And Intuitive User Interface
  • Rich PBX features & advanced call controls
  • Security is SOC 2 and HIPAA compliant
  • Messaging, conferencing, screen share & more
Free
We’ll Buyout Your Contract.
Desktop & Mobile Apps To Work Anywhere
  • Toll-free, vanity or local numbers
  • Custom greetings, extensions and more
  • Affordable options built for small businesses
Free
30 Days, Full Refund
Virtual Phone System For Small Business
  • Toll free, vanity or local numbers
  • VIP/black-list call routing & call recording
  • Call queues and call history
FREE
Cancel Anytime, pay for usage
Nextiva
4.6
Overall Score
  • Powerful automations reduce repetition
  • Call queuing to route calls
Vonage Business
4.1
Overall Score
  • Unlimited Calling, Texts, Faxing, Video
  • 24/7 U.S Based Customer Support
RingCentral
4.0
Overall Score
  • Mobile apps, online meetings & business SMS
  • Simplified billing & free onboarding services
8x8 Inc.
4.2
Overall Score
  • Unlimited calling in up to 47 countries
  • HD video conferencing & mobile app
Jive Communications
4.8
Overall Score
  • Upgrades are free and simple
  • Desktop and mobile apps
Dialpad
4.4
Overall Score
  • A Cloud-based Communications Platform
  • Deploy In Minutes, Easily Add/Edit Employees
PanTerra Networks
5.0
Overall Score
  • Collaborating capabilities and file sharing suite
  • All-in-one call, text, video, fax, and more
VoIPLy
4.5
Overall Score
  • No Contracts. No Setup Fees. USA Support
  • Order Online and Get Your Phones Next Day
OnSIP
4.4
Overall Score
  • Sayso chat solution offering voice and video
  • Auto attendant, call recording, VM-to-email
1-VoIP
4.5
Overall Score
  • HD call quality & 99.999% uptime
  • Call recording & auto attendant
ClarityTel
4.6
Overall Score
  • 35+ Advanced calling features
  • 24/7 Dedicated customer service
Mitel
3.3
Overall Score
  • Rich PBX features & advanced call controls
  • Security is SOC 2 and HIPAA compliant
Grasshopper
2.8
Overall Score
  • Toll-free, vanity or local numbers
  • Custom greetings, extensions and more
MightyCall
4.5
Overall Score
  • Toll free, vanity or local numbers
  • VIP/black-list call routing & call recording
Recent Business VoIP Reviews:
Rob Randolph
Rob R.
May 27, 2019
5.0
Nextiva
Mesrop helped out this morning, and was courteous and immediately helpful. 10/10 would call to set up emergency voice mail because everyone forgot it was Memorial...
MW
Mitchell W.
May 26, 2019
5.0
Nextiva
Stan is the MAN. He might be from Ukraine but his english was perfect and I never thought "man I wish I had someone I could actually understand"... we literally...
Steve Scheffler
Steve S.
May 23, 2019
2.0
RingCentral
Horrible customer service and bad business practices. I transferred to a new service and I thought that would mean my account would close. They assigned a new number...
Adam Sinclair
Adam S.
May 20, 2019
1.8
RingCentral
The worst service out there. There is no service provided. Waiting for a month to speak with a supervisor. Simple questions I have asked are simply not addressed...

Top Trending Small Business VoIP Phone Systems:

ProviderNextiva LogoVongage LogoRC LogoMitel Logo
Year Founded    
Headquarters    
Customer Services    
Popular Plan    
Month-to-Month Pricing
(for 10 users)
    
Contract Pricing
(for 10 users)
    
New Customer Promo    
Toll Free Numbers    
Free Phone Offer    
BYOD Option    
More Details    

 

 

What is Business VoIP?

Business VoIP is the modern form of business phone service utilizing an internet connection instead of a PSTN landline connection. By sending your voice, video, and data communications through your internet network, your business can achieve a high quality VoIP phone system for a fraction of traditional legacy setups. Business VoIP solutions differ from landline services as feature rich alternatives for small to medium sized businesses.

Packed with advanced phone system features necessary to operate a small to medium businesses, such as hosted PBX capabilities, desk-to-desk calling, automated attendant systems, call routing and even music-on-hold, Business phone services powered by VoIP technology make it easy for any company to operate with the same level of professionalism customers expect from large scale enterprise systems. Business VoIP systems also include overall Unified Communication solutions to empower the mobility and flexibility needed for any size businesses. With an inexpensive, feature filled phone solutions, your business can operate at a high level on par with large scale systems, without having to worry about the cost.

How to Choose the Best Business VoIP Provider:

Depending on the amount of lines/extensions needed, your monthly business phone service fees can start as low as $20 per line from an award-winning small business VoIP service like Vonage Business. Knowing exactly what you need will make the transition fast, easy, and cost-effective.

From small business VoIP providers to enterprise VoIP phone systems, every business phone service has a different list of feature sets, and prices. Depending on the size of your company, you must take in to account system features needed, and the amount of unanticipated usage.

  • Step 1 – check your internet connection/bandwidth to make sure you have sufficient Internet speed (your phone provider or Internet provider can you help determine this).
  • Step 2 – with your budget, calling needs, and phone system features in mind, narrow down particular small business VoIP offerings to see who can offer you the best service package for your budget.
  • Step 3 – decide which equipment is best for your company’s current and foreseeable needs. You may purchase a phone from $50 up to $500 with all the bells and whistles. Consider phones made by leading manufactures such as Polycom, Cisco, Panasonic, and Toshiba.
  • Finally – compare companies, available features, and their reliability by reading reviews from small business VoIP users.

Here are some questions to ask a potential Business VoIP Provider:

– What are the startup & recurring costs?

– Is there a money back guarantee?

– Can you port phone numbers? Costs involved?

– Is there a contract? Are there cancelation fees? Know what the cancelation process is like.

– Are there any hidden fees?

– Which calling features are included, and which features cost extra?

– Is there international calling?

– What kind of support is available?

– Do you offer E911? Costs involved?

– Do you have a mobile app?

Key Benefits of using VoIP for your Business Phone Service:

  • Work When & Where You Want – One very popular and common feature of business VoIP systems is called “find me/follow me.” Instead of having separate numbers for your office, cell phone, and home office, you have one “virtual extension.” You can program the virtual business phone service to ring all of your extensions simultaneously, or in a specific order, and you decide how to handle a missed call. You decide if a call should go to your voicemail, or to another extension. When you make a call using your cloud phone system, the receiving caller ID will show your business phone number, regardless of which device you are calling from.
  • Flexible Messaging Options – There are a number of business phone service options available that make retrieving and maintaining your business messages very simple. With Voicemail Transcription, you can read the message in your inbox, or receive it as a text instead of listening to it. Let’s say a client calls you about a fax he needs, and leaves a fax number on the message. With a few clicks you can virtually send the fax as a PDF to that number.
  • Multiple Numbers on Demand – Building a multifaceted business phone service with any kind of localized number or vanity number. Whether it’s business VoIP solutions for small business, enterprise, or contact center, communications is only as strong as it is dynamic, with multiple numbers, all having specific assignments to fulfill. Some business Voice Over IP phone providers will offer these additional numbers for free, or an additional small monthly fee. Explore options to find out if a provider supplies key components beyond a local number such as toll-free numbers, virtual faxing, and virtual extensions.
  • Auto Attendant (Virtual Receptionist) – This feature works as an automated receptionist able to greet your callers with customizable recordings, and direct them to departments, individuals, extensions, etc. through unique menus.
  • Automatic Call Distribution (ACD) – This feature is essentially a more advanced version of the call hunting feature; however, instead of routing to one set number of phones, this system is smart enough to connect the right individual for each individual call.
  • Business SMS – Keep your personal and business phone number separate. Send business related text messages to clients, colleagues, and departments professionalism through your business phone number from your smartphone, tablet, or computer.

Any way you slice it, an educated business is an empowered business – know what is available and take advantage of it.

Business VoIP Telephony - Additional Resources
Business VoIP Telephony - Additional Resources

Use Our QuoteMatch Tool to Get Started with Business VoIP

Instantly compare bottom line pricing from award-winning providers: