Provider Overview

Snap Surveys is a survey software provider headquartered in London, Bristol, and Portsmouth, New Hampshire. They provide surveys for multiple fields outside of business, like education, federal and state government, healthcare, and travel. Snap Surveys also offers research services as well. Snap Surveys offers surveys in multiple mediums, which include online, mobile, and paper. Their features list is extensive and they offer lots of customer support options, as well as security for those who prioritize privacy.  

Snap Surveys Pricing and Services

Intended Customers: Large Businesses and Enterprises

Free Trial: No, contact sales for demo.

Free Version: No.

All Available Plans & Pricing:

Subscriptions (Annual)

Online/Mobile/Paper $695 billed annually

  • 1 User Account
  • Unlimited Surveys
  • Secure Servers (SSAE16 Certified)
  • ISO/IEC 27001 Certified
  • Multi-language Surveys
  • Advanced analysis & Reporting
  • Data Export - SPSS, .csv, .tsv, XML, Excel
  • HelpDesk Phone & Email Support
  • Multi-mode - Online, Mobile, Paper
Available Add-ons:
  • Offline Mobile Interviewer
  • Paper Scanning Module

Paper Only $495 billed annually

  • 1 User Account
  • Unlimited Surveys
  • ISO/IEC 27001 Certified
  • Multi-language surveys
  • Advanced Analysis & Reporting
  • Data Export - SPSS, .csv, .tsv, XML, Excel
  • HelpDesk Phone & Email Support
  • Manually Key Replies (Scanning Available)
Available Add-ons:
  • Paper Scanning Module
Software (Perpetual License)

Online/Mobile/Paper $5995

  • Perpetual License
  • Unlimited Accounts
  • Unlimited Surveys & Responses
  • Installation On Your Web Server
  • ISO/IEC 27001 Certified
  • Multi-language Surveys
  • Advanced Analysis & Reporting
  • Data Integration - SQL, Access, Excel
  • Data Export - SPSS, .csv, .tsv, XML, Excel
  • HelpDesk Phone & Email Support
  • Multi-mode - Online, Mobile, Paper
Available Add-ons:
  • Offline Mobile Interviewer
  • Paper Scanning Module

Paper Only $1145

  • Perpetual License
  • Unlimited Surveys & Responses
  • ISO/IEC 27001 Certified
  • Multi-language Surveys
  • Advanced Analysis & Reporting
  • Data Integration - SQL, Access, Excel
  • Data Export - SPSS, .csv, .tsv, XML, Excel
  • HelpDesk Phone & Email Support
  • Manually Key Replies (Scanning Available)
Available Add-ons:
  • Paper Scanning Module

Help & Support Options: US and Canada: Service available 9:00 am to 5:00 pm (ET) Monday through Thursday, 9:00 am to 4:00 pm (ET) on Fridays. Call: 603-610-8750 Email: [email protected] UK and Rest of World: Service available 9:00 am to 5:00 pm (UK Time) Monday to Thursday, 9:00 am to 4:30 pm (UK Time) on Fridays. Call: +44 1454 280828 Email: [email protected]; [email protected] Support Hub Link: https://www.snapsurveys.com/support/ User Forum Online and Face-to-Face Training Phone and Email Support  

Editor’s Bottom Line of Snap Surveys

  Snap Surveys is a unique survey software provider for a number of reasons. The first is that they offer paper surveys, where most survey software providers only offer online and mobile. The second is the amount of services they offer outside of the business field. However, if you’re a business looking for a secure option, Snap Surveys is worthy of consideration. Based on their prices, they seem to market to larger businesses and enterprises who need to ensure customer data remains private. Snap Surveys offers SSAE16-certified secure servers and companies the option to use their own servers for more control. This is not common, and should be considered if control is a priority. What makes Snap Surveys unique is that they offer paper surveys to companies. Business trends suggest paper is on the way out because more and more people have computers and access to the internet, but that doesn’t mean everyone prefers digital surveys to paper. Their paper-only services are cheaper than their online/mobile/paper service, so it’s an unusual, but still-meaningful way of reaching out to customers. Snap Surveys’ ability to work with businesses and other fields like education and healthcare make them a versatile survey software provider. They have unique features and services that offer security, customization, and alternate options of receiving feedback that all make Snap Surveys worthy of your consideration.

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